If your order arrives broken or defective
On the rare occasion that one of our products arrives in a defective condition – we will offer you a replacement or a refund.
Returns of opened, used products
Due to hygiene reasons amid the current pandemic, we cannot accept returns on used, working products.
Returns of unopened products
If you have changed your mind about your order and the product is in unopened, new condition – we can offer you a return and partial refund (minus a 20% restocking fee to cover our loss on shipping, packaging and credit card fees).
Please note that you are responsible for the cost of return shipping to us.
*The original shipping fee, if any, is not refunded.
To Initiate A Return:
1. Contact – Message us here with subject as “Return”, please include your order number & name within the message so our representatives can better locate your order to initiate the process.
*Any packages sent without contacting [email protected] first will not be refunded.
2. Repack – Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.
3. Ship – Once your return is approved approved, we will send you an email with our return shipping address.
Using a delivery company of your choice, send the item to this address.
4. Refund – Once we’ve received and examined your return items, we will send you a notice of refund and send your partial refund through your original payment method within 7-10 business days.
Late or missing refunds (if applicable)
If your return has been delivered and you still haven’t received a refund, please contact us here with your order number. A customer representative will reply to you within 24 hours to help resolve this issue.
Final sale items (if applicable)
Items marked as part of a ‘clearance sale’ cannot be refunded.
If you wish to exchange for another item or believe that you’ve received a defective/faulty product, please contact us here. A customer success representative will reply to you within 24 hours to help resolve this issue.